Secondary Heat Exchanger
Enhanced Warranty

Overview When you choose trustworthy Payne products for your home heating and cooling needs, you don’t just get the best products available— you also get solid warranty coverage to protect your family’s investment. The terms and coverage details of your warranty are specific to the Payne product models you own. Typically, Payne products come with a standard 5-year parts limited warranty. Depending on your model, certain components within the product may have longer standard warranties.

All of Payne's high efficiency (90% AFUE or above) gas furnaces built since 1989 now carry an enhanced
20-year parts and labor warranty on the secondary heat exchanger. These models include both the
PG9MAA and the PG9MAB.

Effective immediately, the enhanced warranty covers all parts and up to four hours of labor based on the
local rate for an authorized technician to repair/replace a secondary heat exchanger for original purchasers
for twenty years from the date of installation. Customers may opt to forgo repair/replacement and receive
a credit toward the purchase of certain heating or cooling products which have a minimum retail price of
$1250. The amount of the credit will be not less than the cost of four hours of labor plus the value of the
secondary heat exchanger and associated parts. Contact your Payne dealer to find out which heating
products may qualify.

For customers who have already been required to replace their secondary heat exchanger, please review
this important information.